Payment
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To secure a place on one of
our Tours, or individual packages, we require an initial deposit
of 50% of the Tour or package price per person when registering
(or payment in full can be made when registering, if you prefer).
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Final payment is due no later
than one calendar month prior to departure date. If registering
less than one calendar month before departure date, payment in
full is required when registering.
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Failure to make a payment on,
or before, the due date may result in cancellation of your
booking, or an increase in your package price of up to NZ$150.
Stated Prices
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Prices shown are in New Zealand dollars and are on a “per person” basis.
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All prices Include GST if
any.
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Airfare, accommodation, taxes
and other supplier charges are subject to change without prior
notice, even though your arrangements have been confirmed by us.
Whilst we will always attempt to negotiate fixed supplier prices,
please note such changes are beyond our control (eg airline
taxes, fuel surcharge, CAA Domestic Passenger Levy, Insurance
Surcharge and Government Security Levy).
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We also reserve the right to
increase package pricing to reflect fluctuations in exchange
rates.
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Prices shown do not Include
any departure tax fees payable at airports. You will be
responsible for payment of any such fees.
Form of Payment
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Prices shown are for payment
by cash, cheque, Mastercard or Visa only.
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A service fee of 3% of the
Tour or package price will apply to any credit card payment.
Amendments
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We reserve the right to
decline requests for amendments to a booking after final payment
has been made or within one calendar month of departure date. If
we do agree to an amendment, then each and every amendment made
to a booking after final payment has been made or within one
calendar month of departure date will incur an amendment fee that
we will let you know in advance, along with any fees charged by
airlines and/or other suppliers.
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When booking, you must supply
us with your correct name as that name appears in your passport.
If you provide an incorrect name, you will incur a fee of NZ$70.
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If you wish to have another
person take over your package and/or take your place on a Tour,
and that is possible, you will incur a fee that will depend on
fees charged by airlines and/or other suppliers. However, we do
not warrant or guarantee that you will be able to transfer a
booking with an airline or other supplier under your name to
another person or that that person will be able to secure a
replacement booking with the relevant suppler(s) under their own
name, in which case that person can not take over your package
and/or take your place on that Tour. We do not accept any
liability if that happens.
Cancellations
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All cancellations must be
advised in writing.
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Cancellations made after
payment of your initial deposit and at least one calendar month
before departure date will incur a fee that will depend on fees
charged by, and refunds obtained from, airlines and/or other
suppliers.
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Cancellations made within one
calendar month of departure date are non refundable, depending on
refunds obtainable from airlines and/or other suppliers, and/or
our ability to resell the package.
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Please note that event
tickets are non-refundable.
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If you cancel we may, at our
discretion and subject to availability and a fee that we will let
you know in advance, permit you to transfer to a future Tour or
package any amount paid that we have not had to pay to an airline
and/or other supplier.
Our Services
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Our services consist of
arranging travel and accommodation services, securing event
tickets, arranging peripheral activities, making bookings and
issuing appropriate tickets and vouchers.
Our Liability
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We are instrumental in
bringing about a direct contractual relationship between you, the
customer, and the principal supplier(s) (i.e. airlines, other
transport operators, accommodation suppliers, event managers and
other suppliers). We undertake to perform these services with
reasonable skill and care.
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We will not be held liable
for any loss, damage or claim arising from acts, defaults or
omissions outside of the control of us, our employees and agents,
or any cause independent of human control. This Includes (but is
not limited to), loss or damage which arises directly or
indirectly from any act of God, weather disruptions, dangers
incidental to the sea, fire, breakdown in machinery or equipment,
acts of Government or other authorities, wars whether declared or
not, terrorism, hostilities, civil disturbances, strikes, riots,
deaths, pilferage, epidemics, pandemics, quarantines or medical
or customs regulations.
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The Consumers Guarantees Act
1993 applies to services supplied by us, except where they are,
or are held out as being, acquired for business purposes.
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We will endeavour to provide
the most suitable travel arrangements to meet the particular
requirements you make known to us. However, travel is an
individual experience, and your preferences and opinions may vary
from our own, and accordingly we cannot take responsibility for
your personal satisfaction.
Brochure/Flyer
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All reasonable care has been
taken to ensure the accuracy of the relevant Tour or package
brochure/flyer at the time of printing, but services offered,
package availability, prices and event details may be subject to
change from time to time.
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You
should keep in contact with us (or your travel agent) to ensure
any changes which occur can be passed on to you.
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Documentation
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Travel documents and all
tickets and vouchers will be distributed approximately 7 working
days after payment in full has been received.
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It is important that you
check all of the documentation handed to you in relation to your
proposed travel and accommodation, to ensure it fully meets your
requirements and there have been no misunderstandings.
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We will not accept
responsibility for any documents subsequently altered without our
consent.
Flights
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Voluntary stops en-route are
not permitted, but may be available at an additional cost.
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As airlines reserve the right
to alter schedules, we can not be held responsible when confirmed
flights are subsequently changed.
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Once issued, airlines tickets
(paper or electronic versions) are non-refundable and
non-transferable.
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Business and First Class
upgrades may be available at your request. Bookings will be
subject to availability.
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Special add-on fares are
available from other New Zealand centres. Please contact us if
you require assistance in this regard.
Passport and Visa
Requirements
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You will need a current New
Zealand passport to travel overseas, with a validity of 6 months
or more after the date upon which you are scheduled to return to
New Zealand.
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If you have a passport from
another country, have a previous criminal conviction, or a
contagious disease, a visa may be required. It is your
responsibility to secure any visa prior to travel. If you are in
any doubt please contact us, and we will be pleased to assist.
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Re-entry visas will be
required for travellers leaving New Zealand holding a foreign
passport. It is your responsibility to ensure you have the
correct documentation in place to ensure your return to New
Zealand.
Vaccinations and Health
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Certain countries require
and/or recommend that travellers be vaccinated against specific
diseases. Please check with your doctor and/or the Embassies
concerned to satisfy yourself as to whether your destination has
any requirements or suggestions in this respect.
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It is your responsibility to
ensure your own health with regards to vaccinations and/or
decisions to travel to at risk areas. You may wish to visit the
World Health Organisation’s website, www.who.int/en,
for more information.
Travel Insurance
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We strongly recommend you
insure yourself against loss of deposits (in unforeseen
circumstances), misplaced baggage, medical expenses etc. We will
automatically Include Mike Henry Travel Insurance as part of your
package, and will send your policy information to you after you
have paid your deposit.
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Should you not require travel
insurance or if you wish to arrange your own travel insurance,
please advise us. We will adjust your package price accordingly.
Event Tickets
Extend your Stay
Accommodation
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Bonds or credit card imprints
may be required by accommodation suppliers, where they are
providing a telephone, mini-bar and/or other facilities in the
guest room. These are usually requested at time of check-in.
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As room allotments are
limited, your preferred hotel, backpackers or other accommodation
may not be available. In this case we will offer alternatives to
you.
Rental Vehicles
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Credit card imprints will be
required by rental vehicle suppliers.
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You will be responsible for
arranging and paying for insurance on any rental vehicle.
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You will be responsible and
liable for any damage to a rental vehicle and for any fees or
costs incurred that are not covered by the package price, eg
excess kilometers or late return of a rental vehicle.
Prizes/Competitions
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Event tickets, on their own
or as part of a travel package, may not be used as prizes or in
conjunction with a competition, without the prior written
approval of the relevant sporting body.
Items Not Covered
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Unless otherwise specified,
the costs of meals, drinks, laundry, and items of a personal
nature are not Included.
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Costs of transport, other
than airport transfers or any other transfers that are specified
as a part of your package, are not Included.
Unused Services
How to Book
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